Skip to main content
Logo
Submit a request Sign in

What do you need help with?

  1. Support
  2. Aware
  3. Troubleshoot

Troubleshoot

  • Why are my routing settings in GSuite not saved?
  • Why am I getting thumbnails of quarantined images in my email?
  • Can I dynamically onboard users during the Aware setup for OneDrive?
  • How do I delete Custom Email Alerts?
  • Can I configure Custom Email Alerts for Filter?
  • Will switching off ‘Email’ also turn off email notifications for nudity in images for email attachments?
  • Can I assign faculty group members to receive email alerts for nudity?
  • Are Google Docs with nude images in it flagged by Securly’s nudity scan?
  • Why am I not receiving any email alerts for nudity for Gmail attachments?
  • Why is my self-harm notification setting uneditable?
  • Why am I not seeing the test email under the Aware Activity tab?
  • Why can't I move ahead from the 'Something went wrong' screen?

© Support

Solutions

  • Securly Platform
  • Student Safety
  • Student Wellness
  • Student Engagement
  • Technology

Company

  • About
  • Contact
  • Partners
  • Careers
  • Trust & safety

Products

  • Filter
  • Aware
  • On-Call
  • Classroom
  • MDM
  • Home
  • Visitor
  • Reveal
  • Rhithm
  • Respond

Resources

  • Securly support
  • Home support
  • Case studies
  • Product briefs
  • Live events & webinars
  • The Lounge
  • Blog
  • Securly vs. Alternatives
  • Lookup tool

Contact us

  • School:
  • US: 1 (855) 732-8759
  • UK: +44 141 343 8322
  • sales@securly.com
  • support@securly.com

  • Parents:
  • homesupport@securly.com

Stay connected

  • © Securly, Inc. All rights reserved.
  • Privacy
  • Website terms
  • Children’s privacy policy
  • GDPR
  • Terms of service