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FAQ

  • How does Home differentiate between in-school and out-of-school activities?
  • What happens if schools choose to disable pause internet feature?
  • Can I enable ‘No Control’ without taking away the pause functionality from parents?
  • Will parents see flagged searches in the activity reports if keyword scanning is not enabled?
  • Does Securly send alert emails to parents for Aware activity?
  • What are flagged activity push notifications for parents?
  • What aspects of the web portal/ Securly Home app are restricted if I customize parent settings?
  • How do I start using pause internet on school-owned devices?
  • When will parents start receiving their kid’s activity report from Securly?
  • Will I lose old data when I upload a new parent CSV?
  • How do I change my FTP password?
  • How do I change control levels for parents?
  • How to minimize upload failures for parent CSV files?
  • What are the different types of control levels?

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