Filter - Can I access Securly’s status page from within Securly Filter

Yes. It is possible to access the status page from Securly Filter. To do that: 

1. Log in to Filter (or Aware) and look for the “All systems operational” dropdown in the upper right.
2. You will see a snapshot of the latest updates to the system in the dropdown. 
3. Click “View History” and you will be redirected to the Status page. 

The status page will provide you with the latest information about releases, maintenance updates, and any service disruptions. You can also subscribe and stay updated via email, Slack, RSS feed, or Webhook. To learn how to subscribe, check out this KB. 

Logging Support Cases from Securly Filter

If you encounter any problems or have questions about your Securly account and the web filtering solution, you can contact our support team directly via the dashboard. Our global support team is always standing by to answer your questions quickly.

To do this, go to the dropdown for "All systems operational" and click "Need help? Let us know." You will be redirected to the request form.