On-Call

What's New

• On-Call - How do I prepare my Securly On-Call configuration for back-to-school?
• On-Call - How do I create and assign shifts to school contacts?
• On-Call - How to Manually Update Parent Contacts
• On-Call - How to Verify if Aware Alerts Are Being Sent to the On-Call Team
• On-Call - How do I verify if my school contacts are up to date in Aware for On-Call?

FAQ

• On-Call - How do I remove contacts from only one school at a time?
• On-Call - How do I verify if school & district contact information for On-Call services is up-to-date?

Get Started

• On-Call - Example Format for OnCall Metadata Fields in Securly Sync
• On-Call - How do I begin using the SMS alerts feature for On-Call?
• On-Call - How do I manage contact availability across school OUs?
• On-Call - Securly On-Call Onboarding Guide
• On-Call - How does the Securly On-Call onboarding process work?
• On-Call - How do I manage what OUs On-Call monitors?

Best Practices

• On-Call - Steps to Temporarily Disable Aware and On-Call Alerts for a Holiday
• On-Call - How do I fill in the CSVs required for On-Call by Securly onboarding?

Troubleshoot

• On-Call - Ensuring Accurate Student Grade Levels in On-Call Alerts by Updating Parents.csv