Securly ensures a 99.9% service uptime guarantee.
Response Times
Response times vary depending on priority and seasonality.
| Priority | Example | Target First Response Time |
| Urgent | Product failure creates a significant adverse impact on an organization’s operation. | 30 minutes |
| High | Product remains operational but failure impacts organization’s business operations. | 2 hours |
| Medium | Product remains operational. Account setting/configuration change needed. | 12 hours |
| Low | Product remains operational. Questions on how certain functions operate. | 24 hours |
Support Contact
Live Support Hours
Monday – Friday 8a – 8p EST
support@securly.com
855-SECURLY Ext. 3
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