Pass - Why are my student pass limits not working?

When students reach their pass limits, students will get the following message and will not be able to create passes.  If they still need to go to a location, they will need to ask their teacher to create a pass (Teacher-created Pass) for them.

When teachers create passes for students who have limits, they will get a message as to how many remaining passes the student has or if the student is out of passes.

Student with passes remaining.	Student with zero (0) passes remaining.

For more information about Student Pass Limits - from your Pass interface, click on Training > Documents > Administrator Guide and scroll down to “Pass Limit/Blocking”.

Troubleshooting: Why are my pass limits not working?

If you notice students are still moving through the halls despite having active limits, the system is likely working exactly as designed. Pass limits are intended to restrict student-initiated movement while ensuring teachers maintain full control during emergencies.

The Main Reason: Student-Created vs. Teacher-Created

Limits only apply to student-created passes. 

Teacher-Created Passes do not count against a student’s daily limit. This ensures that if a student has a legitimate need to leave class, a teacher can always facilitate that movement regardless of the system’s restrictions.

What Students See

When a student attempts to create a pass, the system provides real-time feedback:

• Remaining Count: Students see exactly how many passes they have left to create within the designated time frame out of how many they have total for the designated time frame. 

• Limit Reached: Once the student limit is hit, the student is blocked from creating passes and will receive a notification. To leave class, they must ask a teacher to create a pass for them.

What Teachers See

When a teacher creates a pass for a student who has active limits, the system provides a warning but does not block the teacher.

• Passes Remaining: The teacher will see a notification showing the student's current balance (e.g., "Student has 1 pass remaining").

• Zero Passes Remaining: If the student is out of passes, a warning will appear. The teacher can then choose to Override the limit if they feel the situation is necessary, or deny the request.

Need More Information?

For a deeper dive into configuring these settings, navigate to: Training > Documents > Administrator Guide > Pass Limit/Blocking