What do you need help with?
- How to troubleshoot student devices not connecting to Dyknow
- Send a log report from a student device
- How to confirm if Dyknow has been installed on student devices?
- Run a Health Check on student devices not connecting to Dyknow
- Why do I see "No Student Thumbnail No Longer Connected" on student thumbnails?
- How to pull log reports remotely as an admin
- Why do I get the "No matching processes belonging to you were found" message?
- How to force end a monitoring session?
- Why do I get the 'access token is unauthorized' error message?
- Why do I get the 'timed out' error message?
- Why do I get the 'No transport' error message?
- Why do I get the "New Tab and chrome:// sites cannot be viewed" message?
- Why do I get the 'Screenshots are currently forbidden' message?
- Why does student thumbnail say Student Device is Asleep?
- What is "Out of Browser" and how to get students back in browser?