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  2. Dyknow Classroom
  3. Troubleshoot

Troubleshoot

  • How to pull log reports remotely as an admin
  • How to send a log report from a student device
  • Why do I get the "No matching processes belonging to you were found" message
  • How to force end a monitoring session?
  • What to do if student devices are not being monitored
  • How do I know if Dyknow Classroom has been installed?
  • Why do I get the 'access token is unauthorized' error message?
  • Why do I get the 'timed out' error message?
  • Why do I get the 'No transport' error message?
  • Why do I get the New Tab and chrome:// sites cannot be viewed message?
  • Why do I get the 'Screenshots are currently forbidden' message?
  • Why does student thumbnail say Student Device is Asleep?
  • How to get student 'back in broswer'?
  • How to run a health check on student devices?

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