• How to troubleshoot student devices not connecting to Dyknow
• Send a log report from a student device
• How to confirm if Dyknow has been installed on student devices?
• Run a Health Check on student devices not connecting to Dyknow
• Why do I see "No Student Thumbnail No Longer Connected" on student thumbnails?
• How to pull log reports remotely as an admin
• Why do I get the "No matching processes belonging to you were found" message?
• How to force end a monitoring session?
• Why do I get the 'access token is unauthorized' error message?
• Why do I get the 'timed out' error message?
• Why do I get the 'No transport' error message?
• Why do I get the "New Tab and chrome:// sites cannot be viewed" message?
• Why do I get the 'Screenshots are currently forbidden' message?
• Why does student thumbnail say Student Device is Asleep?
• What is "Out of Browser" and how to get students back in browser?