Support
Troubleshooting
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Are GDocs with nude images in it flagged by Securly’s nudity scan?
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Why am I not receiving any email alerts for nudity for Gmail attachments?
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Why is my self-harm notification setting uneditable?
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How do I uninstall SmartPac?
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How many email reports can I schedule at any time?
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When will I start receiving the email reports I scheduled?
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Can SmartPAC and DNS deployment co-exist?
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What devices and platforms does SmartPAC work with?
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Can I allow/block a specific web page for a website?
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Can I send email reports to multiple recipients?
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I downloaded the activity report for an OU but did not get activities for all users in the OU. Why?
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Why can’t I download or email reports for Allowed/All activity for specific OUs?
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Why am I unable to download an activity report?
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Why don’t I see any devices on the device location map on my dashboard?
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Why are my teachers getting an error using personal Gmail even though I have disabled Google login restrictions for them?
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Why don’t I see certain activities in my admin audit log?
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Why is device location disabled for some devices in my Flagged Activity log?
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How to enable Drive SDK API in G Suite?
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Why can’t parents see any app activity in the activity log?
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Does Securly comply with GDPR?
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How to enable Google Classroom API in G Suite?
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Why does a restricted site load on my Chromebook for a split second at times?
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How to resolve the too many redirects error on Safari?
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Securly is not filtering anything on my network. What do I do to troubleshoot?
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How do I send Auditor email alerts to school counselors?
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Can the admin override sites approved by the temporary allow feature?
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How to run Dr. House on a MacBook and Mac OS X devices?
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How do I change my FTP password?
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Why am I blocked from a website?
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On what basis are activities marked flagged?
