Support
Troubleshooting
-
★
Securly status page
-
Which users are allowed access when a website is allowed by a teacher or admin?
-
Will my YouTube settings carry over from the older UI to the nucleus UI?
-
Can I dynamically onboard users during the Auditor setup for OneDrive?
-
How do I verify if school & district contact information for 24 services is up-to-date?
-
Can students ask permission to access blocked websites?
-
How can teachers allow temporary access to blocked websites
-
Can I restrict access to personal Gmail on school devices?
-
How to download activity reports for specific students or OUs?
-
How to email activity reports for specific students and OUs?
-
Why don’t I see the Reports tab in my Securly admin portal?
-
Can I view weekly report charts on my dashboard for a specific policy?
-
How to enable API access for Securly in G Suite?
-
How do I allow or block websites and custom keywords?
-
Why don’t I see devices on the device location map on my dashboard?
-
What to expect when using Securly’s Restrict Google Login feature
-
Why do I see some features of the Securly service in English instead of French?
-
Does Securly support sentiment analysis in French?
-
Can I switch my language of choice via the Securly portal?
-
How to disable proxy settings in Mozilla Firefox?
-
Why should you implement a strong password policy for your school-owned devices?
-
Why should you set up regular security patches and updates on Windows devices?
-
How to enable Windows firewall settings?
-
How to restrict access to network settings on Windows devices?
-
How do I report problems in using Securly?
-
Why are students logged out of their Chromebooks when a teacher attempts to temporarily allow a website?
-
How to uninstall the Securly SSL Certificate from BYOD devices?
-
How do I learn what Cluster I am on?
-
Can a user be part of two custom groups at the same time?
-
Does uploading a new CSV overwrite the existing users in a custom group?
