Support
Troubleshooting
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Securly status page
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What to expect when using Securly’s Restrict Google Login feature
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Why do I see some features of the Securly service in English instead of French?
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Does Securly support sentiment analysis in French?
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Can I switch my language of choice via the Securly portal?
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How to disable proxy settings in Mozilla Firefox?
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Why should you implement a strong password policy for your school-owned devices?
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Why should you set up regular security patches and updates on Windows devices?
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How to enable Windows firewall settings?
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How to restrict access to network settings on Windows devices?
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How do I report problems in using Securly?
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Why are students logged out of their Chromebooks when a teacher attempts to temporarily allow a website?
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How to uninstall the Securly SSL Certificate from BYOD devices?
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How do I learn what Cluster I am on?
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Can a user be part of two custom groups at the same time?
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Does uploading a new CSV overwrite the existing users in a custom group?
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How does filtering work for custom group users after the group expires?
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Can I end a custom group before its expiry date?
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Why don't my Chromebook users get the geolocation tracking request?
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How to manage email filters set up for Auditor+ notification?
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How long does it take for a new filtering policy to be applied to users after their OUs are updated?
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How to block students from accessing public Google Drive links?
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How do I disable IPv6 for OSX DNS?
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How do I disable IPv6 for Windows Standalone DNS?
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How do I disable IPv6 for Windows Server DNS?
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Why should I register my IPs with Securly?
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Why am I seeing 'YouTube ban'?
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Why is the ‘Alert Urgency’ defaulted to ‘Immediate’ when creating custom email alerts for Auditor?
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Can I get summary email alerts for flagged and blocked events for Filter?
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Does the confidence level I select impact what activities are flagged by Auditor?
