Troubleshooting

• How to block students from accessing public Google Drive links? October 23, 2019 00:54
• How do I disable IPv6 for OSX DNS? October 10, 2019 07:30
• How do I disable IPv6 for Windows Standalone DNS? October 10, 2019 10:05
• How do I disable IPv6 for Windows Server DNS? October 10, 2019 10:32
• Why should I register my IPs with Securly? October 14, 2019 06:04
• Why am I seeing 'YouTube ban'? October 23, 2019 18:50
• Why is the ‘Alert Urgency’ defaulted to ‘Immediate’ when creating custom email alerts for Auditor? September 10, 2019 06:30
• Can I get summary email alerts for flagged and blocked events for Filter? September 10, 2019 06:30
• Does the confidence level I select impact what activities are flagged by Auditor? September 10, 2019 06:30
• Can I create multiple email alerts for the same category? September 10, 2019 06:30
• How many custom email alerts can I create for one Delegated Reporting Group? September 10, 2019 06:30
• How do I delete Custom Email Alerts? September 10, 2019 06:30
• Can I configure Custom Email Alerts for Filter? September 10, 2019 06:30
• Will switching off ‘Email’ also turn off email notifications for nudity in images for email attachments? July 17, 2019 06:09
• Can I assign delegated admins to receive email alerts for nudity? June 27, 2019 10:56
• Why are my CSV files not uploading correctly with the automated FTP upload method? June 27, 2019 07:42
• Are GDocs with nude images in it flagged by Securly’s nudity scan? June 25, 2019 10:33
• Why am I not receiving any email alerts for nudity for Gmail attachments? June 25, 2019 09:32
• Why is my self-harm notification setting uneditable? June 19, 2019 08:52
• How do I uninstall SmartPac? August 05, 2019 16:06
• How many email reports can I schedule at any time? June 24, 2019 10:08
• When will I start receiving the email reports I scheduled? June 24, 2019 10:10
• Can SmartPAC and DNS deployment co-exist? June 24, 2019 10:28
• What devices and platforms does SmartPAC work with? June 24, 2019 10:43
• Can I allow/block a specific web page for a website? June 19, 2019 12:07
• Can I send email reports to multiple recipients? June 24, 2019 10:45
• I downloaded the activity report for an OU but did not get activities for all users in the OU. Why? June 24, 2019 10:47
• Why can’t I download or email reports for Allowed/All activity for specific OUs? June 24, 2019 10:48
• Why am I unable to download an activity report? June 24, 2019 10:48
• Why don’t I see any devices on the device location map on my dashboard? June 24, 2019 11:17