Troubleshooting

• Will switching off ‘Email’ also turn off email notifications for nudity in images for email attachments? July 17, 2019 06:09
• Can I assign delegated admins to receive email alerts for nudity? June 27, 2019 10:56
• Why are my CSV files not uploading correctly with the automated FTP upload method? June 27, 2019 07:42
• Are GDocs with nude images in it flagged by Securly’s nudity scan? June 25, 2019 10:33
• Why am I not receiving any email alerts for nudity for Gmail attachments? June 25, 2019 09:32
• Why is my self-harm notification setting uneditable? June 19, 2019 08:52
• How do I uninstall SmartPac? August 05, 2019 16:06
• How many email reports can I schedule at any time? June 24, 2019 10:08
• When will I start receiving the email reports I scheduled? June 24, 2019 10:10
• Can SmartPAC and DNS deployment co-exist? June 24, 2019 10:28
• What devices and platforms does SmartPAC work with? June 24, 2019 10:43
• Can I allow/block a specific web page for a website? June 19, 2019 12:07
• Can I send email reports to multiple recipients? June 24, 2019 10:45
• I downloaded the activity report for an OU but did not get activities for all users in the OU. Why? June 24, 2019 10:47
• Why can’t I download or email reports for Allowed/All activity for specific OUs? June 24, 2019 10:48
• Why am I unable to download an activity report? June 24, 2019 10:48
• Why don’t I see any devices on the device location map on my dashboard? June 24, 2019 11:17
• Why are my teachers getting an error using personal Gmail even though I have disabled Google login restrictions for them? June 24, 2019 11:24
• Why don’t I see certain activities in my admin audit log? January 11, 2019 16:55
• Why is device location disabled for some devices in my Flagged Activity log? June 24, 2019 11:57
• How to enable Drive SDK API in G Suite? June 24, 2019 12:12
• Why can’t parents see any app activity in the activity log? June 24, 2019 12:20
• Does Securly comply with GDPR? May 09, 2019 08:27
• How to enable Google Classroom API in G Suite? May 30, 2018 12:04
• Why does a restricted site load on my Chromebook for a split second at times? February 05, 2019 20:14
• How to resolve the too many redirects error on Safari? August 14, 2019 15:01
• Securly is not filtering anything on my network. What do I do to troubleshoot? March 21, 2019 15:23
• How do I send Auditor email alerts to school counselors? August 30, 2018 11:31
• Can the admin override sites approved by the temporary allow feature? January 03, 2018 11:43
• How to run Dr. House on a MacBook and Mac OS X devices? November 15, 2017 11:57