Troubleshooting

• How many email reports can I schedule at any time? February 26, 2019 12:12
• When will I start receiving the email reports I scheduled? February 26, 2019 12:01
• Can SmartPAC and DNS deployment co-exist? February 20, 2019 06:56
• What devices and platforms does SmartPAC work with? February 20, 2019 06:52
• Can I allow/block a specific web page for a website? March 22, 2019 08:02
• Can I send email reports to multiple recipients? February 08, 2019 13:07
• I downloaded the activity report for an OU but did not get activities for all users in the OU. Why? February 08, 2019 13:06
• Why can’t I download or email reports for Allowed/All activity for specific OUs? February 08, 2019 13:05
• Why am I unable to download an activity report? February 08, 2019 13:03
• Why don’t I see any devices on the device location map on my dashboard? January 30, 2019 07:25
• Why are my teachers getting an error using personal Gmail even though I have disabled Google login restrictions for them? February 21, 2019 22:53
• Why don’t I see certain activities in my admin audit log? January 11, 2019 16:55
• Why is device location disabled for some devices in my Flagged Activity log? February 13, 2019 02:01
• How to enable Drive SDK API in G Suite? October 18, 2018 15:13
• Why can’t parents see any app activity in the activity log? September 25, 2018 08:56
• Does Securly comply with GDPR? February 12, 2019 14:43
• How to enable Google Classroom API in G Suite? May 30, 2018 12:04
• Why does a restricted site load on my Chromebook for a split second at times? February 05, 2019 20:14
• How to resolve the too many redirects error on Safari? April 19, 2019 09:56
• Securly is not filtering anything on my network. What do I do to troubleshoot? March 21, 2019 15:23
• How do I send Auditor email alerts to school counselors? August 30, 2018 11:31
• Can the admin override sites approved by the temporary allow feature? January 03, 2018 11:43
• How to run Dr. House on a MacBook and Mac OS X devices? November 15, 2017 11:57
• How do I change my FTP password? November 15, 2017 12:23
• Why am I blocked from a website? April 12, 2019 11:31
• On what basis are activities marked flagged? April 17, 2019 02:41
• How to change email notification address for receiving alerts? August 23, 2018 06:50
• How to minimize upload failures for CSV files February 12, 2019 06:20
• Why is Papercut Google Cloud Print not working with Securly? July 18, 2018 16:12
• How to run Dr. House on a Windows machine? November 15, 2017 21:32