Support
Troubleshooting
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Securly status page
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Can students ask permission to access blocked websites?
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How can teachers allow temporary access to blocked websites
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Can I restrict access to personal Gmail on school devices?
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How to download activity reports for specific students or OUs?
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How to email activity reports for specific students and OUs?
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Why don’t I see the Reports tab in my Securly admin portal?
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Can I view weekly report charts on my dashboard for a specific policy?
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How to enable API access for Securly in G Suite?
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How do I allow or block websites and custom keywords?
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Why don’t I see devices on the device location map on my dashboard?
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What to expect when using Securly’s Restrict Google Login feature
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Why do I see some features of the Securly service in English instead of French?
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Does Securly support sentiment analysis in French?
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Can I switch my language of choice via the Securly portal?
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How to disable proxy settings in Mozilla Firefox?
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Why should you implement a strong password policy for your school-owned devices?
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Why should you set up regular security patches and updates on Windows devices?
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How to enable Windows firewall settings?
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How to restrict access to network settings on Windows devices?
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How do I report problems in using Securly?
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Why are students logged out of their Chromebooks when a teacher attempts to temporarily allow a website?
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How to uninstall the Securly SSL Certificate from BYOD devices?
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How do I learn what Cluster I am on?
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Can a user be part of two custom groups at the same time?
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Does uploading a new CSV overwrite the existing users in a custom group?
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How does filtering work for custom group users after the group expires?
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Can I end a custom group before its expiry date?
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Why don't my Chromebook users get the geolocation tracking request?
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How to manage email filters set up for Auditor+ notification?
