Support
Troubleshooting
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Why do I get an authorization error when syncing Securly Classroom and Google?
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What to expect when using parent policy and Take-home policy together?
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How to manage user access to certificates?
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What priority is assigned to a cloned policy?
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What do I do if my security groups and users are not imported?
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Which policy applies to a user who is part of multiple security groups and custom groups?
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Why can’t I change the priority of the default policy?
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How to read the downloaded activity reports?
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What is the difference between Incident and Maintenance events?
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What kind of information do I get when I subscribe to the Status page?
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What information can be found on Securly’s status page?
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Can I access Securly’s status page from the Safety Console?
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How do I sign up for Securly’s Status page?
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How to find a Youtube Channel URL
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Customer Training FAQs
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How do I determine which YouTube settings apply to my students' devices?
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Why can’t I add some sites to the policy allow/ block list?
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Which users are allowed access when a website is allowed by a teacher or admin?
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Will my YouTube settings carry over from the older UI to the nucleus UI?
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Can I dynamically onboard users during the Auditor setup for OneDrive?
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How do I verify if school & district contact information for 24 services is up-to-date?
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Can students ask permission to access blocked websites?
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How can teachers allow temporary access to blocked websites
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Can I restrict access to personal Gmail on school devices?
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How to download activity reports for specific students or OUs?
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How to email activity reports for specific students and OUs?
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Why don’t I see the Reports tab in my Securly admin portal?
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Can I view weekly report charts on my dashboard for a specific policy?
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How to enable API access for Securly in G Suite?
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How do I allow or block websites and custom keywords with the Nucleus UI?
