Skip to main content
Logo
Submit a request Sign in

What do you need help with?

  1. Support
  2. Visitor

Visitor

Background checks and ID verification of guests visiting your campus

What's New

  • How do I start displaying the Visitor app in Spanish?
  • How are phone numbers collected during check-in used by Securly?
  • How to enable phone number field for visitor check-in?
  • How does self check out work?
  • Why are phone numbers required during visitor check in?
  • How do I set up custom student pickup and drop off reasons?
  • See all 14 articles

FAQ

  • How to configure Brother printer for iPad?
  • How to configure Brother printer from Visitor console?
  • How to configure Dymo printer?
  • How do I approve a guest denied entry by the Visitor app?
  • Which label printers does Visitor support?
  • Can guests outside of the pre-approved visitor list check in using the Visitor app?
  • See all 19 articles

Release notes

  • Release notes - Visitor (Dec 2022)
  • Release notes - Visitor (Sept 2022)
  • Release notes - Visitor (Aug - Sept 2021)

Get Started

  • How to set up an external webcam for Visitor app?
  • How to set up your FTP account for uploading CSVs for Visitor?
  • What are the different roles and responsibilities for Visitor users?
  • Can I download a report of visitors to the school?
  • How do I set up Securly Visitor for schools?

Troubleshoot

  • Why am I getting a blank page during Visitor login?
  • What do I do if the self-serve Visitor app stops working?

Best Practices

  • Best practices for error-free CSV upload via FTP

© Support

Solutions

  • Securly Platform
  • Student Safety
  • Student Wellness
  • Student Engagement
  • Technology

Company

  • About
  • Contact
  • Partners
  • Careers
  • Trust & safety

Products

  • Filter
  • Aware
  • On-Call
  • Classroom
  • MDM
  • Home
  • Visitor
  • Reveal
  • Rhithm
  • Respond

Resources

  • Securly support
  • Home support
  • Case studies
  • Product briefs
  • Live events & webinars
  • The Lounge
  • Blog
  • Securly vs. Alternatives
  • Lookup tool

Contact us

  • School:
  • US: 1 (855) 732-8759
  • UK: +44 141 343 8322
  • sales@securly.com
  • support@securly.com

  • Parents:
  • homesupport@securly.com

Stay connected

  • © Securly, Inc. All rights reserved.
  • Privacy
  • Website terms
  • Children’s privacy policy
  • GDPR
  • Terms of service