Flagged Alerts moving to Aware FAQs

As part of the launch of Securly Aware, Flagged Alerts will be moving from Securly Filter to Aware. This change is intended to provide IT teams with the flexibility to assign responsibilities for alert monitoring and management to other staff as needed or desired.

What is Securly Aware?

Securly Auditor is now Securly Aware. Much more than just a name change, Securly Aware is the next evolution in student safety and wellness. Building on the proven AI reporting and alerting of Securly Auditor, Aware adds powerful new capabilities for student services and safety teams.

When will these changes take place?

We anticipate Aware being available in October 2022. At that time, you will see changes in Filter and Auditor as detailed in the following questions. In the meantime, we will be opening up opportunities for pilot Aware customers to beta the new functionality shortly. 

How does this affect you if you use Filter only but not Auditor?

You will maintain all current Filter functionality. Flagged alerts will be moving from Filter to Aware. You will have access to a light version of Aware so you’re able to maintain access to flagged activity. This light version of Aware will be automatically included with your current Filter subscription at no additional cost.

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How does this affect you if you use both Filter and Auditor?

You will maintain all current functionality. Upon the release of Aware, your previous Auditor instance will automatically become Aware, including an all-new user interface. In Filter, you will no longer see Auditor in the menu bar. All flagged activity will move to Aware and be accessible there. You’ll also get access to new student wellness features in Aware that we think your student services teams will find invaluable. These new features include: 

Student Wellness Levels

Know each student’s emotional wellbeing level with color-coded wellness levels.
Wellness levels are an evidence-based tool to help you easily identify at-risk students and respond proactively if levels change for the worse.

Wellness Pathways Widget

When a student’s Wellness Level drops, the student will be presented with a pop-up message containing links to helpful resources defined by you.
You’ll find settings for the Wellness Pathways Widget under Account Settings in the upper left of the new Aware interface.

Think Twice Bullying Intervention

When harmful or threatening language is detected in an email or social post a student is composing, the student will be prompted with a pop-up message encouraging them to reconsider before sending.
You’ll find settings for Think Twice under Account Settings in the upper left of the new Aware interface.

Responder Case Management (optional)

The Responder case management tool — the same case manager that’s been battle-tested and refined by Securly 24 expert analysts — is an optional add-on to Aware.
When Responder is enabled, each flagged alert that is generated by Aware creates a case in Responder, or appends that alert to an existing case if one exists.
Responder makes it easy to assign cases to appropriate staff members.
If you are a 24 customer, you won’t see Responder, as these alerts are managed by the 24 team.

How does this affect you if you use Securly 24?

If you’re a Filter only customer, you will no longer see 24 in the menu bar in Filter. It will move into the new Aware user interface. If you’re also an Auditor/Aware customer, you will see the 24 tab available in the new Aware user interface with all of your settings still in place. 

If I have Securly 24, can I use Responder case management?

We’re working on an integration, but you will not have access to Responder’s case management capabilities until this integration is complete.

 

If you have additional questions not addressed in this article, please contact your Securly customer support representative.

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