Securly Aware Launch FAQs

Securly Auditor is now Securly Aware. Much more than just a name change, Securly Aware is the next evolution in student safety and wellness. Building on the proven AI reporting and alerting of Securly Aware, it adds powerful new capabilities for student services and safety teams. With Aware, you can:

• Know who’s at risk of self-harm, suicide, depression, violence, and bullying   
• Proactively support students who demonstrate concerning behaviors
• Gain a clear picture of each student’s current wellness level
• Intervene quickly when wellness levels drop
• Respond to and manage alerts efficiently and effectively

When will these changes take place?

Aware will be available in October 2022. At that time, you will see changes in Filter and Aware as detailed in the following questions. In the meantime, we will be opening up opportunities for pilot Aware customers to beta the new functionality shortly. 

How does this affect you if you use both Filter and Aware?

You will maintain all current functionality. Upon the release of Aware, your previous Aware instance will automatically become Aware, including an all-new user interface. In Filter, you will no longer see Auditor in the menu bar. All flagged activity will move to Aware and be accessible there.

You’ll also get access to new student wellness features in Aware that we think your student services teams will find invaluable. These new features include: 

Wellness Levels

Know each student’s emotional well-being level with color-coded wellness levels.
Wellness levels are an evidence-based tool to help you easily identify at-risk students and respond proactively if levels change for the worse.

Wellness Pathways Widget

When a student’s Wellness Level drops, the student will be presented with a pop-up message containing links to helpful resources defined by you.
You’ll find settings for the Wellness Pathways Widget under Account Settings in the upper left of the new Aware interface.

Think Twice — Bullying Intervention

When harmful or threatening language is detected in an email or social post a student is composing, the student will be prompted with a pop-up message encouraging them to reconsider before sending.
You’ll find settings for Think Twice under Account Settings in the upper left of the new Aware interface.

Respond — Case Management

The Respond case management tool — the same case manager that’s been battle-tested and refined by Securly On-Call expert analysts — also comes with Aware. When Respond is enabled, each flagged alert that is generated by Aware creates a case in Respond, or appends that alert to an existing case if one already exists. Respond makes it easy to assign cases to appropriate staff members. If you are an On-Call customer, you can also Respond and manage cases with the help of the On-Call team. More information about this here.

How does this affect you if you use Aware only but not Filter?

You will be able to deploy the Securly Chrome extension to enable Aware to analyze student browsing data. For information on deploying the Chrome extensions, see these articles:

• How to install the Securly Chrome Extension
• How to install Securly Extension for Chrome and Edge browsers

We will be opening up beta programs for Think Twice, Wellness Pathways Widget, and Google Chat scanning in the coming weeks, and you will also be able to enable those when they are available.

If I have Securly On-Call, can I use Respond case management?

Yes! Both On-Call and Respond can work side-by-side. The On-Call team analyzes all cases. In Respond, non-urgent cases are verified and display a badge to indicate that they’ve been verified by On-Call. When the On-Call team identifies an extreme risk, they will deliver notifications to your designated contacts immediately by email and phone/text (just like we do for On-Call-only customers).

This allows you to manage cases with zero false positives, and ensure you always know when a student is in immediate need of support.

If you have additional questions not addressed in this article, please contact your Securly customer support representative.