In order for Dyknow Teachers to see student devices in their monitoring sessions, the device-specific Dyknow Cloud Connector must be installed on each student's device. The Dyknow Cloud icon will be present on a student device when Dyknow has been installed.
IS DYKNOW INSTALLED?
If a student's device does not connect to your monitoring session, please check for the Dyknow icon on the student's device.
Review the device-specific Dyknow icon locations below:
On the student's Chromebook, open a Chrome web browser window to locate the Dyknow icon in the list of Extensions (in the upper right corner).
Note: You may need to click the puzzle piece icon, or navigate to chrome://extensions, to see the entire list of extensions installed.
STUDENT WINDOWS/PC DEVICES
On the student's Windows device, locate the Dyknow icon in the system tray (in the bottom right corner).
Note: You may need to click the upward-facing arrow to reveal the entire list of icons.
On the student's Mac device, locate the Dyknow icon in the menu bar (in the upper right corner).
If you do NOT see the Dyknow icon on the student's device, the Dyknow Cloud Connector needs to be installed.
Please contact your Dyknow Account Administrator for assistance installing the device-specific Dyknow Cloud Connector onto a student's device.
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