How does the On call onboarding process work?

Signing up for the on call service includes a quick onboarding process that includes uploading emergency contact information for the school/district. Admins will also need to upload CSVs mapping students, OUs, students, and parents so that on call analysts can get help from the student in case of an emergency. 

1. Log in to Securly Aware. 
2. Scroll down to the On call tab and you will be greeted with the next steps. 
3. As the first step, you would need to enter two Global Contacts. These contacts are not OU specific and will be contacted by the On call team if none of the other contacts are available during an incident. You can edit these contacts at any time by going to the "District" tab. 
4. The next step is importing OUs from G Suite to Securly. Click "Import OUs" to start the process. You will be required to authenticate yourself again to sync the OUs. If you are an existing user you would not need to import OUs again. They will be displayed in 'Manage' tab without any action at your end.       
5. You will be displayed the complete list of OUs and can select which OUs you want to enable on call monitoring for. Also, use the toggle buttons for Filter and Aware next to each OU to tell us which product you want to enable On call for.
6. Now add the School Contacts. A sample CSV is provided that you can use to update the contact information and upload. This would help us map students, OUs and school contacts so that the right person can be contacted in case of an incident identified by the on call school. While we do provide a manual contact addition option, this is available only after you upload the first school CSV. We encourage you to add a note for each of the contacts so that our team knows when and how they can be contacted or cannot. Each contact is displayed as a card and can be edited any time.             
7. The final step is uploading parent contacts that would map students and parents. Note that we never contact parents, but it is necessary to have the information on file in case of a situation that requires us to contact the local first responders.
8. If you enable/disable any OUs at a later point in time, you can simply re-upload the CSV and update your contacts for on call. 
9. To add/modify OUs to G-Suite, you will need to check the Manage OUs page to ensure that those OUs are enabled for on call monitoring and an updated CSV is uploaded. Note that we do not enable monitoring for new OUs automatically. 

Note: 

It’s important to include at least one contact who can be reached outside of normal school hours. Preferably a home or mobile number.

For Aware, you can only select those OUs for which Aware scanning has been enabled via G Suite. Learn more about how to identify the Aware scanned OUs here. 

Refer to this article for details of the information required in the CSV.