You can enable On call monitoring services for specific OUs for both Filter and Aware. While you can choose any of the OUs you have for Filter, it is important to understand that on call monitoring for Aware events is only possible for those OUs for which Aware scanning is enabled in G Suite. (Check out this KB to learn how.)
To manage OUs for on call
- Log into your Securly Safety Console and navigate to the on call tab.
- Click on 'Manage' to see Manage Org Units.
- Select/Deselect the OUs you need to update on call monitoring for.
- You can also toggle the button for Filter and/or Aware for each OU to specify which cases should be monitored by on call.
If you have moved on to our Nucleus UI version, you would need to click the ‘Manage’ tab on the on call pages and follow the same process mentioned above.