Securly has different clusters around depending on your geographical location. You may need to check your cluster for troubleshooting. This article will help you find this information.
Log in to Securly at https://www.securly.com/app/login
This requires admin privileges. You can also give other permissions to the user interface also. How do I learn what Cluster I am on?
This will redirect the URL to the cluster for your account. If it stays on www.securly.com you are in the US West.
|US East 1
|US East 2
|Asia Pacific South East