Screen View is not working in Classroom.

Follow

Problem: In Classroom, thumbnails of student screens never display.

 

Please check a few things for me on the student Chromebook and in the Google Admin Console:

  • Have the student power off and back on the Chromebook (not just close and re-open the lid).
  • Is the TP extension on the Chromebook version 1.9.04? (hover over the extension on the Chromebook).

Classroom_Logo.png

  • Is the Securly Classroom (TP) extension force installed on the Student User OU(s)? (jfbecfmiegcjddenjhlbhlikcbfmnafd). Force Install Extension
  • Is the old Securly Classroom extension on the device? Please remove from G-Suite (ID lhhdpbmfkhodhahbnjkagoclhakconlo)
  • Are screenshots enabled in the Google Admin console?

GSuite_Screenshot.png

  • Set Securly Classroom to Trusted in Security > API Access > Apps (It is defaulted to Limited)
  • Is the Chromebook OU in G-Suite set to block Chrome Incognito? Extensions do not load on the incognito browser.
  • Is the student using the correct login credentials on the Chromebook? It must match the credentials in the Google Admin Console.
  • When the student signs into the Chromebook, opens the Chrome Browser, and launches a website, does the TP extension load onto the browser? If not, make sure that the student is assigned to the proper OU in your Google Admin console.
  • During the active class session is the TP extension Green/Orange or Gray? Is it showing any kind of error? If it is gray or there is a red exclamation point, it usually means the Chromebook is not registered in the Device Console.
  • Remove the student profile from the Chromebook. You may do this remotely from G-Suite by finding the student's device, putting a check next to it, and selecting the Remove Profile Button in the upper right. (see screenshot below) This will log the student out of the Chromebook.

image5.png

Have more questions? Submit a request

Comments