Why don’t I see any devices on the device location map on my dashboard?

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The device location map could sometimes not display any of the school-owned devices. This could be because:

  1. Geolocation tracking is disabled in your Global Settings. Visit your Global Settings page and ensure that geolocation is enabled. Once enabled Securly will start tracking device locations within a few minutes.

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  1. Your students/users may not have accepted the geolocation tracking request that is displayed when the student in his browser. If you are a DNS user, please ensure that all students accept the geolocation tracking request.

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Note that Chrome Extension (v02.97.00 and above) users do not require their students or users to accept the geolocation tracking request and Securly tracks the device location automatically.

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