- Log in to Aware.
- From the left navigation bar, click on the Activities tab to review flagged activity.
- Look for an orange triangle icon next to any flagged item. This icon indicates that the alert was not sent to the On-Call team for review.
- To ensure alerts are being sent and reviewed by the On-Call team, check that your Organizational Units (OUs) are configured for On-Call monitoring. You can find these under the Settings or Manage sections of the Cases tab.
- Click here to learn how to verify which OUs are being monitored.
Comments
Please sign in to leave a comment.