Understanding Policy Behavior in SmartPac: Default vs. Customized Policies

Issue Overview

Users may notice that there is a flip between the Default Policy and specific customized policies, such as Staff, when utilizing SmartPac for web filtering. This behavior can raise questions or concerns among administrators and users alike.

Behavior Explanation

This switching behavior is expected within the SmartPac system. When educational sites or uncategorized sites are accessed, they will revert back to the Default Policy.

Impact Assessment

While the behavior of reverting to the Default Policy may seem concerning, it’s important to note that it does not impact the filtering of websites that administrators have explicitly allowed. Users will still have access to the sites they are permitted to visit, ensuring that the intended filtering goals are met.