Why is Papercut Google Cloud Print not working with Securly?

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Issue: Documents being printed get stuck at being queued within Google.com/cloudprint

Environment: All

Summary: The root cause of this concern is that Java uses its own certificate store and Cloud Print goes over google.com/cloudprint. Since Securly proxies Google.com to enforce keyword blocking, auditing and safesearch enforcement it causes the problem that you are seeing. 

Solution: 

  1. Download the certificate that is attached to this KB article.

  2. Download KeyStore explorer for your applicable Operating System from: http://www.keystore-explorer.org/downloads.html .

  3. After installing KeyStore Explorer please goto File -> Open


  4. Navigate the Open Keystore window to your installation, in my case it was C:\Program Files\PaperCut NG\runtime\win64\jre\lib\security and select "cacerts" for the keystore to open and click "OK".


  5. The password to unlock the keystore is: changeit


  6. Please click on the red ribbon that is titled "Import Trusted Certificate".


  7. Select the certificate that was downloaded from this KB article and click "OK".


  8. For the Alias name, please leave this to the default *.securly.com and click on "OK".


  9. Click "ok" on the alert letting you know this was successful.


  10. Please ensure that now at the top you see *.securly.com listed (as shown in the screenshot below) then Click on the floppy disk for "Save".


  11. In order for PaperCut we must restart the services so that it sees the new certificate. Please click your start button and type in "services" and click the services button (alternatively a reboot the server will also work if possible).


  12. There are 3 services for PaperCut, starting with "PaperCut Web Printer Server" right click this and select "Stop" and repeat for the remaining services.


  13. Then starting with "PaperCut Web Printer Server" right click this and select "Start" and repeat for the remaining services.

 

 

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