Issue: You have a user that needs to troubleshoot an unexpectedly securly blocked web page
Solution: Below are some troubleshooting questions and steps to give users when seeing an unexpected Securly blocked page
- Is the user logged into securly.com or useast-www.securly.com?
- Was the user on or off-campus when the blocked page occurred
- Can the user create a screen capturing video of logging in and browsing to the page that is being blocked?
If you need an app to record a video from your screen, jing.com has a free app that you can use to create a screen capture video with as well as Screencastify (Screen Video Recorder) offered by screencastify.com for Chrome.
- Has the user created a screenshot that contains the URL and the details of the blocked page message (Policy/Category/etc..)?
- Make sure the G Suite domain user account has been imported into the Securly Policy Map editor to ensure that the desired Securly Web Filter policy.
- The output from http://www.securly.com/app/session or http://useast-www.securly.com/app/session could be useful as well.
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