Why can't I login to Securly Safety Console?

You may face problems logging into your Securly admin console/Securly account if:

  1. You are attempting to log in using a different domain address that is not registered with Securly. Please verify your email domain and try again. Contact support to add additional domains to your account.
  2. You are not an Azure Global Admin or G Suite Super Admin. Please contact your current Google or Azure administrator for permission. (Click here to learn how to add admin access to the Securly admin console.)
  3. API access to your G Suite Admin Console is not enabled. 

Unregistered Domain

adminloginproblem1.png

Lack of permission

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G Suite API access

To enable API access, log in to your Google Admin console and navigate to Securly > API Controls > App Access Control, and click Add App. Select "OAuth App Name or Client ID" from the dropdown and search for Securly. 

 API_access-1.jpg

You should now be able to log in to your Securly Safety Console.

 

 

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