Reveal FAQs

Overview

This Knowledge Base article addresses some frequently asked questions regarding Securly Reveal, specifically focusing on subscription alerts and the deployment of Reveal on student devices.

1. How can I grant read-only access to admins in Securly Reveal?

Answer: Assign the Tech Coach role to any admin who needs read-only access. This role allows them to view certain sections of the dashboard without the ability to make changes, ensuring controlled access.

2. What is Securly Reveal, and how does it work?

Answer:

• Securly Reveal (formerly Device Impact Measurement) is a module that collects and analyzes student device usage data.
• Administrators and Tech Coaches can use this data to make informed decisions about educational technology.
• Data Collection happens automatically during school hours, as defined by your Blackout Settings, even if teachers are not actively monitoring.

3. How do we deploy Reveal on student devices (Windows, Mac, iPads)?

Answer:

• Supported Platforms: Windows, macOS, and Chromebooks currently have agent support for data gathering.
• Deployment: District IT usually images each device with the agent before students receive them. Agents then auto-update.
• iPads: Reveal does not support iPads at this time.

4. How do I log in and reset my password for Securly Reveal?

Answer:

1. Log In: Go to the Dyknow portal (for educators only). Students do not have a login.
2. Login Methods: Depending on your school’s setup, you might use Classlink, Securly Device Console ID, Dyknow ID, or another SSO.
3. Existing Dyknow Users: Choose “Sign in with Dyknow ID,” enter your school email and password, then click “Login.”
4. First-Time or Password Reset:
   • Navigate to dyknow.me
   • Follow the “Reset Password” instructions. (Teacher passwords are not pre-loaded for security.)
5. Email Verification: With the release of 8.3, users cannot skip email verification if they’re logging in with a non-verified account and password. Either choose “Verify” or use a supported SSO method.

5. What is the purpose of the Usage Explorer in Securly Reveal?

Answer:

• Usage Explorer offers detailed reports on website use, applications, popular usage times, and overall student volume.
• These reports can be filtered by school or time, providing a comprehensive view of technology usage in specific contexts.

6. Does Reveal collect data on application usage when students are offline?

Answer:

• Real-Time Data: Reveal collects usage data during school hours when devices are connected to the school network.
• Offline Periods: Data is not reported in real time if students lose Wi-Fi, but syncs back once they reconnect. Essentially, offline usage is cached and then uploaded later.