How to Fix Common Dashboard Issues

Overall system sluggishness, Dashboard not updating dynamically, or names “jumping” on the screen - If you are experiencing any of these issues, please read below to find possible solutions.

There are two ways to potentially resolve these issues.

1. Clear the Cache on your computer - Clearing the cache can fix certain issues, like loading or formatting issues on certain sites. As there are several different browsers, clearing the cache can vary from browser to browser. Below are links to articles explaining how to clear your cache for a couple of browsers.
   1. Google Chrome (Brave)
   2. Apple Safari

2. Reset the ADA Accessibility Widget(even if you did not purposefully activate the widget). The Accessibility Widget simplifies and streamlines the process of becoming accessible and compliant for those individuals who need certain accommodations to be able to utilize our software. By clicking on the icon, you can make the necessary adjustments so that your Pass system is easier to use. You will know that you’re using the Accessibility Widget because you will see a checkmark beside the icon in the lower right corner.  

Please know that the Accessibility Widget can impact the functionality of your Pass system. By choosing the “Reset Settings” button within the widget, you will clear any previously set features and be able to troubleshoot if the widget is causing a negative impact on your use of Pass. If you wish to remove the widget, choose the “Hide Interface” button within the widget. This will allow you to tab through Pass without turning on accessibility features. If you would like to bring it back, you would need to clear the cookies from your browser.

If you are still having issues with the screen not refreshing, the Dashboard not updating, or overall sluggishness in the system, please reach out to our Help Desk, and we will be happy to assist you. Please include any screenshots or videos of the issues as they occurred to assist us in properly diagnosing the issues.

For more information about how to fix common Dashboard issues - from your Pass interface, click on Training > Documents > Tech Tips > Question: “Adjusting Pass for ADA Compliance”.