How do I file a support ticket via the Admin dashboard?

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If you encounter any problems or have questions about your Securly account and the web filtering solution, you can contact our support team directly via the dashboard. Our global support team is always standing by to answer your questions quickly.

To file a ticket

  1. Log in to your Securly account.
  2. Navigate to the Dashboard.
  3. Click on All systems operational, in the drop-down click 'Need help? Let us know'.                    Nucleus UI viewhealth_check.png Older UI viewfileaticket1.jpg
  4. Click on '+Add' on the left side of the screen and a new ticket screen is displayed.add.pngnew_ticket_page.png

4. a.If Outlook is set up as your default emailing option, a new message window will automatically open with the Securly support email inserted.

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4. b. If you use any other emailing option, a pop-up will be launched that allows you to select the same.

5. An email will be sent to the Securly support team and a ticket will be filed with us.

We also recommend that you visit our KB portal at support.securly.com for an exhaustive understanding of all the features and functionalities provided by Securly.  

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