Why can't I move ahead from the 'Something went wrong' screen?

When installing an Aware, you may at times be unable to complete the sign-up process for the Aware and move beyond the final step of the Setup Wizard.

You may face problems in completing the Setup Wizard if:

  1. You have not configured the SMTP server address properly.
  2. The OU of the student email account that was selected for testing Aware is incorrect and does not have the routing option configured for it. (Refer to the Aware Setup Guide for detailed instructions on how to configure routing options). 
  3. You have set up delivery restrictions for the OU to which the test email id belongs.


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